Conversational
Answer inbound calls with context, then warm-hand to a human when judgment is required.
Enterprise voice intelligence for organizations that own their PBX—not another browser tab pretending to be a phone system.
Two concrete building blocks today: an AI receptionist that answers and transfers on Asterisk/FreePBX, and a native desktop SIP softphone with mid-call noise reduction.
Chat411 answers inbound calls with realtime conversation, then blind-transfers to the right extension. Live transcripts keep operators in the loop. Built for teams that already run a real PBX.
Voice realtime APIs may run with a cloud provider; the call control and PBX integration stay in your telephony environment.
Static IVR trees that frustrate callers. Missed front-desk coverage. Transfer chaos without context.
Healthcare front desks, professional services intake, property ops, and any FreePBX/Asterisk shop that wants an AI receptionist without ripping out the phone system.
Feels like a desk phone: register an extension, place and receive calls, mute when you need quiet, and denoise the room without opening a browser tab.
PalmConnect Phone is a desktop softphone for PalmConnect and WebRTC-capable SIP PBXs—Asterisk, FreeSWITCH, 3CX, FreePBX, and similar.
Early release — hold/speaker and UC shells are still evolving
Beyond reception and softphone, PalmConnect is building toward CRM/ERP-aware modes: conversational answer, silent guidance for live agents, and auditable outbound—always with human gates for actions that change records.
Answer inbound calls with context, then warm-hand to a human when judgment is required.
Surface next actions and compliance reminders to your team during live calls—without the caller hearing AI.
Confirm appointments, qualify follow-ups, and run auditable outreach campaigns with oversight.
Appointment intake, refill routing, and front-desk coverage that respects privacy-minded operations.
Intake that books the right person and keeps every transfer accountable.
Guided conversations with audit logs and human control over record-changing actions.
Maintenance and tenant calls logged, routed, and followed up without drowning the desk.
We will walk Chat411 and Phone against your telephony reality—not a demo script that assumes you abandoned FreePBX.
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